Refund policy

Returns and refunds

We want you to be completely happy with your board. If it is not right for you, you can return it within 30 days of the day it arrives for a full refund of the item price.

How to return an item

Email us at enquiries@whitakerandcokitchensltd.co.uk with your order number and the item you would like to return. We will reply within one business day with the return address and instructions.

Items should be returned unused, in the condition you received them and well packed. Return postage is paid by you unless the item is faulty or we sent the wrong item. We recommend a tracked service, as we cannot refund items lost on the way back to us.

Refunds

Once your return arrives and has been checked, we will refund the item price to your original payment method within 14 days. If you return your whole order within 30 days, we will also refund the standard delivery charge you paid.

Bespoke and personalised items

Items made to your own size or specification, or personalised for you, cannot be returned for a change of mind. This does not affect your rights if the item is faulty or not as described.

Faulty or damaged items

If your order arrives damaged or faulty, please email us within 7 days of delivery with a photo of the problem. We will arrange a replacement, repair or full refund, and we will cover the cost of postage.