Terms of service

These terms apply to every order placed on whitakerandco.shop. Please read them before you order. By placing an order you agree to them.

1. Who we are

This shop is run by Whitaker & Co Kitchens Ltd, a company registered in England and Wales. You can contact us at enquiries@whitakerandcokitchensltd.co.uk or on 07581 258777.

2. Our products

Every piece is built by hand from solid oak, so no two are identical. Grain, colour, knots and small natural marks will vary from the photographs, and dimensions are approximate to within a few millimetres. These natural variations are part of the character of the wood and are not faults.

3. Prices and payment

Prices are shown in pounds sterling. Delivery charges are shown at checkout before you pay. We take payment when you place your order. If a price on the site is clearly wrong, we will contact you before dispatch and you may cancel for a full refund.

4. Your order and our contract

After you order, you will receive an email confirming that we have received it. Our contract with you begins when we email to confirm your order has been dispatched. If we cannot fulfil your order, we will tell you and refund you in full.

5. Delivery

We deliver within the United Kingdom. Dispatch times, delivery options and costs are set out in our Shipping policy. Responsibility for your order passes to you when it is delivered to the address you gave us.

6. Your right to cancel and return

You can cancel your order and return items within 30 days of delivery, as set out in our Return and refund policy. Bespoke and personalised items made to your specification cannot be returned for a change of mind, unless they are faulty or not as described.

7. Bespoke orders

For bespoke work we will confirm the specification, price, deposit and completion date in writing before we start. Work begins once the specification is approved and any deposit is paid.

8. Caring for your board

Our boards are finished with a food safe worktop oil. Hand wash only, dry them standing on their edge, re-oil them regularly and never put them in a dishwasher or leave them soaking. Care guidance is included with every order.

9. Your legal rights

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. Nothing in these terms affects those rights.

10. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, or for business losses. We do not exclude or limit our liability where it would be unlawful to do so.

11. Your information

We use your personal information only as set out in our Privacy policy.

12. Law and disputes

These terms are governed by the law of England and Wales. If you have a complaint, please contact us first and we will do our best to resolve it. You may bring proceedings in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.